Citizen Charter Document for National Buildings Organisation (NBO) 2021-22:



To emerge as a knowledge centre of excellence at the national level for matters related to collection, collation, compilation, reporting and analysis of urban poverty slums, housing, construction and other urbanization-related statistics.


The National Buildings Organization (NBO) is an attached office of the Ministry of Housing & Urban Affairs and, \ has been entrusted with the work of collection, tabulation and dissemination of statistical information on housing and buildings construction activities in the country with appropriate database, MIS and knowledge input, in order to support the schemes being implemented by the Ministry.

 Date of Issue:  02/02/2022
Next Review :  01/02/2023


  • Collection and dissemination of data on housing and slums to further the goals of Planning and Policy making.
  • Advocacy and capacity Building for Programmed achievement.
  • National Resource centre / Knowledge for Housing, Urban Poverty and Slums.
  • The statistics so collected and tabulated is available from NBO in the form of published publications and also put the entire information on NBO's website.
  • To support the Ministry of Housing & Urban Affairs and Other Ministries with an information base and knowledge inputs for the purpose of planning, policy-making, and Implementation, particularly in the context of programmes relating to slums and Housing.


  • To act as a national resource centre and repository on urban poverty, slums, housing, building construction and related statistics, networked with similar resource centres at State and Urban Local Body levels and internationally.
  • To collect, collate, validate, analyse, disseminate and publish data on building construction, housing and other related statistics and statistical reports from time to time.
  • To bring out compendiums on urban poverty, slums, housing and building construction statistics and applied research publications analyzing statistical data gathered from various sources such as the Census, NSSO etc.
  • To create and manage a fully computerized data centre equipped with appropriate systems and e-governance tools to store, manage, retrieve and disseminated urban data as and when needed for policies and programmers;
  • To conduct regular short-term sample survey/field studies in various pockets of the country to study the impacts of plan schemes being run by the Ministry of Housing & Urban Affairs and other Ministries and to gather primary data as needed;
  • To undertake socio-economic research relating to design, formulation, implementation, monitoring, review and impact evaluation of policies, plans, programmers and projects covering areas such as slum development/up gradation, affordable housing and basic services to the urban poor;
  • To develop a documentation centre relating to urban poverty, slums, housing, building construction, and related urban statistics which can function as a repository of urban resources, including best practices and innovations;
  • To organize capacity building/training programmes for the officers and staff of State Government and Urban Local Bodies engaged in collection and dissemination of primary data on building construction and housing related activities;
  • To coordinate and collaborate with State Government/Municipal Authorities/Research & Training institutions/Statistical Institute/International Organisations as nodal agency catering to data and MIS needs of urban policy-makers, planners and researchers in areas relating to urban poverty, slums, housing etc;

Role of NBO in various major activities of MoHUA

  • Organizing and conducting of all Central Sanctioning & Monitoring Committee (CSMC) and review meetings of Pradhan Mantri Awas Yojana (PMAY) under Housing for All (Urban).
  • The NBO is works closely with organizations like National Housing Bank (NHB), National Information Centre (NIC), Office of Registrar General of India (RGI), National Sample Survey Office (NSSO) and other agencies.
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Grievance Redress Mechanism

S.No. Name of the Public Grievance Officer Helpline Number Email Mobile Number
1 Shri Basdeb Das, HOD (NBO) 23061692 8929086276

Implementation, Monitoring and Reviewing of Citizen's Charter

S.No. Name of the Public Grievance Officer Helpline Number Email Mobile Number
1 Shri Basdeb Das, HOD (NBO) 23061692 8929086276
2 Shri Basdeb Das, Joint Director 3063094 8929086276

List of Stakeholders/Clients:

S.No. Stakeholders/Clients
1 Central Government Ministries/Departments and Organizations
2 State Government/Union Territory Administrations and Organizations
3 Autonomous Bodies and PSU
4 Urban Local Bodies
5 Citizens

Indicative Expectations from Service

S.No. Indicative Expectations from Service Recipients
1 Send reports in prescribed formats developed by NBO and transmit the data through online transmission using the NBO website.
2 State Government/UT Administration should properly utilize the funds release to them and make efforts for timely completion of works.
3 State representative should attend the training/ workshop/conference with complete information.


To develop a state-of-the-art fully computerised Management Information System on housing and building statistics. The e-unit in NBO will be up-linked to state Governments Departments of /Bureaus of Economics & Statistics, Municipal Administration, Municipal Corporations, Municipalities etc. Read More..